Privacy Policy

What we collect

Account details (name, email), business configuration, and — because the product answers your phone — call data: caller numbers, transcripts, recordings where disclosure is enabled, and AI-generated summaries. Payment details are handled by Stripe and never touch our servers.

How we use it

To run the service: answering calls, booking jobs, showing you your dashboard, and sending you operational email. Call content is processed by speech-to-text, language-model, and text-to-speech providers under contract. We do not sell personal information.

Connected business software

If you connect field-service software such as Jobber or Housecall Pro, we read your customer and job records so the dispatcher can recognise repeat callers and check your schedule, and we write the jobs it books. We request only the access those two things need, we do not read your invoices or payments, and we never share your data with another customer or sell it. Access tokens are stored encrypted. Disconnecting in Settings revokes our access on their side and deletes the tokens; records already written to your account stay yours.

Retention & deletion

Call data is retained while your account is active. Email varocarras@gmail.com to request export or deletion of your account and its data.

Your callers

You are the controller of your callers' data; we process it on your behalf. The recording notice announced at call start is the mechanism for caller consent where required.

Text messages & mobile data

Nochero sends SMS in two situations. We text a business's own on-call staff when their AI dispatcher classifies an inbound call as an emergency, using the mobile number their employer entered in the dashboard. Separately, a business may enable texts to its own customers — those are sent in that business's name, under that business's own messaging registration.

Mobile opt-in data and consent are never shared with or sold to third parties for marketing purposes, and are never sold under any circumstances. Mobile numbers are used only to deliver the messages described above, and are shared only with the telecommunications providers required to deliver them.

Reply STOP to any message to opt out, or HELP for assistance. Message and data rates may apply. Message frequency varies with call volume. Opting out stops all further messages to that number.

Contact

Privacy questions: varocarras@gmail.com.